Switching between the new and old designs

Posted by on Oct 31, 2013 in Release updates

TED.com 2.0 is in full launch now! After several months in beta, we had our public launch on March 4, 2014, and retired TED 1.0 in May 2014. Read more about that on hello.ted. And as always, tell us what you think!  We’re very excited about the new TED.com beta designs we’ve started to roll […]

What’s new in Beta 1?

Posted by on Oct 31, 2013 in Release updates

Today, we open up the “beta 1″ release of the new TED.com, the very first public access to the exciting changes we’ve been working hard on. A few key areas of TED.com are included in this release, starting with a brand new homepage. (Not everything is there yet, but it’s a start—and you’ll get fresh new parts […]

What’s your TED habit?

Posted by on Oct 8, 2013 in Lessons learned, Process
What’s your TED habit?

Last year, I responded to 93,742 emails from users like you. That’s an average of about 257 per day. Answering these emails is not only my job; it also gives me the privilege of peeking into the lives of TED users and how people interact with TED. In my world of customer support, I need […]

User feedback, by the numbers

Posted by on Oct 5, 2013 in Process, User experience
User feedback, by the numbers

People can surprise you: they find hidden gems you never noticed, point out problems you were blind to, and offer up left-field ideas that spark new directions. They have nothing to gain by sugarcoating their feedback, and while it’s not always easy to hear, it’s necessary.

Under the hood

Posted by on Oct 4, 2013 in Technology
Under the hood

The new TED.com is more of a rebuild than a redesign. While what you see on screen will look very familiar, what’s radically different is the backend of the site. TED.com was born in 2006 — the year the Nokia 9000 phone ruled and Suri Cruise was born. It’s 2013, clearly past time for us […]

From 50 to 1

Posted by on Oct 3, 2013 in Design philosophy, Process
From 50 to 1

Finding love — it’s a little bit like playing roulette. You win some, you lose some. While you of course hope for a good partnership, you have no idea what it will be like down the road. Finding the right creative agency to work with is a little bit like that. Here’s how we went […]

Adaptive design, for adaptive people

Posted by on Oct 2, 2013 in Design philosophy, Technology
Adaptive design, for adaptive people

If you have a smartphone, a tablet or another mobile device, you already know it’s perfect to watch TED Talks on. But if you build media for mobile devices, like I do, you face a big challenge: there are so many devices out there, with so many different screen sizes and capabilities, from trusty old iPhones […]

Turning a compass into a process

Posted by on Oct 1, 2013 in Design philosophy, Process
Turning a compass into a process

Where do we begin? In a company like ours, there is no shortage of ideas that spring out of spontaneous collaborations. The hardest part of my job is saying “no” to ideas — or more commonly, “yes, but what would you like to give up for it?” When we began to realize the need to rebuild […]