The new TED Talk page: A brief history

Posted by on Apr 15, 2014 in Design philosophy, Lessons learned, Process
The new TED Talk page: A brief history

The life of a TED Talk begins when a speaker shares their idea on the TED stage, to a live audience. From that moment, the idea spreads through conversations — and online video. While TED Talks are seen through many channels (e.g. YouTube, Netflix, Roku, native mobile apps), we can best offer the experience with […]

A flashback to the early days of TED.com

Posted by on Feb 28, 2014 in Lessons learned
A flashback to the early days of TED.com

Step with me for a minute into an internet time machine. The date: June 27, 2006. The event: the first six TED Talks being posted online. “Today, for the first time ever, we’re thrilled to present some of the most remarkable talks from TEDs past,” reads a blog post from Chris Anderson on that day. […]

Lessons from user testing

Posted by on Dec 3, 2013 in Lessons learned, User experience

While rebuilding TED.com, we conducted over a dozen rounds of usability testing – sometimes testing multiple parts of the site on the same day. We learned the limits of our teleconferencing system, plus how much bandwidth it takes to run a prototype, two videocameras and our UX designers ragged. As the person tasked with making sure we […]

What’s your TED habit?

Posted by on Oct 8, 2013 in Lessons learned, Process
What’s your TED habit?

Last year, I responded to 93,742 emails from users like you. That’s an average of about 257 per day. Answering these emails is not only my job; it also gives me the privilege of peeking into the lives of TED users and how people interact with TED. In my world of customer support, I need […]

Growing by listening: 5 things that inspired us to rebuild TED.com

Growing by listening: 5 things that inspired us to rebuild TED.com

In June 2006, we posted our first 6 TED Talk videos for free online, with no idea what would happen next. We hoped that the talks would find a small, devoted audience. A small, devoted, slightly geeky audience that would enjoy what were, essentially, taped lectures. But by the end of that year, it was […]